Tesedi Group Solutions

We provide OEMs and IT channel partners with renewal management solutions that allow our customers to focus on their core business while receiving the optimum support for the entire service revenue lifecycle. OEMs benefit from better data quality and visibility, as well as a higher conversion and renewal rates from their installed base.

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Authorized service-only distributor

Managing contract renewals can be complex and often leads to suboptimal service support or lost opportunities. With 20 years of experience in renewal management, Tesedi acts as a service-only distributor to support OEMs and their IT channel partners. By using innovative technology and data management solutions and expertise, Tesedi services experts ensure a successful and timely service renewal –always.

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Cross-border IT support services

Managing global IT service and support contracts across multiple manufacturers and channel partners can be very difficult and cumbersome. Tesedi Global has an established network across 160+ countries, ensuring seamless management of cross-border IT contracts. We simplify the entire process, providing a single quote tailored to your desired service levels, all in your preferred currency.

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Making it easy for OEMs to renew their direct customers IT support

As an OEM, you can improve your services revenue and efficiency by outsourcing the complex task of managing your direct customers’ service contracts and IT hardware support renewals. Our team will ensure seamless operations and safeguard your client’s hardware with optimal protection and service levels, saving you valuable time and resources.

Learn more about Renewals Outsource

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Reminder and Rescue Services

Specializing in reclaiming service contracts considered lost, channel rescue experts wait until the renewal period expires before acting. Initially, end customers are reminded to renew through their channel partner. If there's no response, experts directly engage with the end-customer after a manufacturer-specified trigger date, aiming to secure a new contract (win-back).

Learn more about Support Warehouse

IT services experts

Why Tesedi Group?

Benefit from more recurring revenue, higher renewal rates, higher customer retention, and considerably more satisfied partners.

26 +

Countries

7 ↑

Times up efficiency

10 k+

Customers trust us

The Tesedi Group
Senior Leadership Team

Martin Boruvka

Chief Executive Officer

Alexander Pisch

Group Finance Director

Henning Schädlich

VP Service Solutions &
MD Germany

Jacques Baldinger

VP of Sales

Martyn Ryder

Managing Director UK

Ronny Brüllhardt

VP Business Development

Vito Tauriello

Chief Technical Officer

Our Board

Tesedi Group's board is comprised of leaders who bring a wealth of experience, guiding our organization towards innovation, and business sustainability.